FAQ

Frequently Asked Questions

General

Is Diaper Warehouse open to the public?

Yes, Diaper Warehouse is open to the public. We have a retail location located in Vaughan, Ontario. You can pick up supplies, get a free consulation and even pick up free samples!

 

Do you sell Baby Diapers?

No, unfortunately our smallest size is youth starting at 15 inches/waist 

Can we return or exchange products?

Unfortunately, you may not exchange or return your purchase. We do not take back any products, due to SANITARY REASONS

 Learn More

 
Do I have to pay sales tax?

Incontinence products such as protective underwear, briefs and pads are tax exempt. Ancillary supplies such as wipes, creams and cleansers are subject to HST

What type of payment do you take?

We accept the following payment in our retail location: Cash or Debit (Interact).

Online we acept all Major Credit Cards + Interact & more

 

Do you provide wholesale options?

To open a wholesale account, send us an email regarding your Inquiry at 

wholesale@diaperwarehouse.ca 

Learn More 

Shipping

I did not receive the right product. What do I do?

Please Contact us with your order number and one of our freindly staff will glady assist you!

For orders where products were shipped in error by us, we will ship the correct product at no additional charge as soon as we are notified of the error.

Are your packages discreet?

Yes! All of our packages are delivered in plain, discreet cardboard boxes with no logo.

How long might shipping take?

Shipping can take up to 1- 5 business days depending on your location 

Learn More 

What delivery options do you offer?

Click here to learn more about our shipping options 

DW Rewards

Is there a cash value on DW points?

No, there is no cash value to DW Rewards. DW Points are only redeemable on diaperwarehouse.ca

Do DW points expire?

DW Points never expire! they are redeemable at any time. 

Where can i Redeem my points?

You can redeem DW Points at our Redemption Shop

Click Here 

How do I manage my Membership Rewards account online?

You can manage your Membership Rewards on DW Points under My Account 

Click Here

Why am I earning more points on certain purchases than others?

Each dollar equals 10points, the more you spend the more you earn

Payments

What forms of payment do you accept?

We accept the following payment in our retail location: Cash or Debit (Interact).

Online we acept all Major Credit Cards + Interact & more

Do I have to pay sales tax?

Incontinence products such as protective underwear, briefs and pads are tax exempt. Ancillary supplies such as wipes, creams and cleansers are subject to HST

Returns

I'd like to return a product. What do I do?

Unfortunately, you may not exchange or return your purchase. We do not take back any products, due to SANITARY REASONS

 Learn More

 

Auto Ship

What does the Auto Ship Program do??

The Auto Ship Program allows you to have products delivered to your door on a scheduled basis. Just set up an account and never worry about running out of supplies again.

 

How do I change/adjust my subscription?

You can change and adjust or cancel on the subscriptions page

Click Here

Is the Program free?

Yes! the program is free, Some products are required to pay for shipping. More details are provided on the product page. 

What Products are eligible for Auto Ship?

All Products are eligible for Auto Ship.

Im not ready for my next order, can i skip it?

Go on My Account and reschedule the date.