Shipping 

ORDERS WILL BE PROCESSED AND SHIPPED IN 1-3 BUSINESS DAYS 

TRANSIT TIMES: 1-5 BUSINESS DAYS (VARYS ON LOCATION)

Note: additional delay for products out of stock, you will be notified if delay occurs.

 

 

Free Shipping Products

The following only applies to Free Shipping Products

All incontinence products such as adult diapers, pull-ups, pads, washcloths & bedpads are eligible for free shipping. Products will be shipped out from our various warehouse locations in Canada. 

Shipping rates and delivery estimates

IMPORTANT: Please ensure the address you provide is correct. Gladwellcare cannot be responsible for orders shipped to the wrong address.

Shipment Confirmation & Order Tracking

You will receive a shipment confirmation and tracking number within 1-3 business days

Customs, duties, and taxes

GLADWELL is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

Damages

Gladwellcare is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier or our support team directly to file a claim. Please save all packaging material and damaged goods before filing a claim.

Last updated: December, 2021

Return Policy

Returning & Exchanging Products (ALL SALES ARE FINAL)

 

for any reason, you are not completely satisfied with a purchase we invite you to review our policy on refunds and returns.

Unfortunately, you may not exchange or return your purchase. We do not take back any products, due to sanitary reasons.

For any CONCERNS regarding the Return & Exchange Policy, please contact us for more information at info@gladwellcare.com

For orders where products were shipped in error by diaperwarehouse, we will ship the correct product at no additional charge as soon as we are notified of the error.

 

Last updated: April 17, 2020