Shipping 

All orders are processed within 1-3 business days.

Note: additional delay for products out of stock, you will be notified if delay occurs.

Tena & Attends Products

The following only applies to “Free Shipping Products

Tena & Attends products will be shipped out from our various warehouse locations in Canada. 

Depending on the location of your delivery address and location of product, processing time can vary additional 1-5 business days. 

Shipping rates and delivery estimates

IMPORTANT: Please ensure the address you provide is correct. Diaper Warehouse cannot be responsible for orders shipped to the wrong address.

Shipment Confirmation & Order Tracking

You will receive a shipment confirmation and tracking number within 1-3 business days

Customs, duties, and taxes

Diaper Warehouse is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

Damages

Diaper Warehouse is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier or our support team directly to file a claim. Please save all packaging material and damaged goods before filing a claim.

Last updated: May 15, 2021

Return Policy

Last updated: April 17, 2020

Returning & Exchanging Products (ALL SALES ARE FINAL)

for any reason, you are not completely satisfied with a purchase we invite you to review our policy on refunds and returns.

Unfortunately, you may not exchange or return your purchase. We do not take back any products, due to sanitary reasons.

Diaperwarehouse offers free samples, Try Before You Buy, so you can find the right sizing, style and level of absorbency for your needs.

For any CONCERNS regarding the Return & Exchange Policy, please contact us for more information at info@diaperwarehouse.ca or call our help center at (905)886 9600

For orders where products were shipped in error by diaperwarehouse, we will ship the correct product at no additional charge as soon as we are notified of the error.